Policies

Cancellation and Change Policy
As a small, independent property, we ask for your understanding in respecting our cancellation, change and no-show policy. Please read carefully.

If you must change, shorten or cancel your reservation, do so within the timeframe indicated below for a full refund minus the specified change/cancellation fee (per room). If a reservation is cancelled or shortened after the cancellation period expires, the guest is responsible for full payment of the original reservation unless the room(s) is re-booked. Changes or cancellations must be made via phone or by email, and you must receive a confirmation email from Heywood Hotel. There are no refunds for early departure.

Re-booking Policy: If you cancel your reservation after the cancellation period expires, we will attempt to re-book your room. If your room is re-booked at the guaranteed rate, you will be charged the applicable change/cancellation fee noted below, plus a processing fee equal to 10% (plus tax) of the original reservation amount. If your room does not re-book, you are responsible for full payment of the original reservation.

Cancellation periods and fees:
  • Standard reservation: $25 change/cancellation fee per room if cancelled at any time up to 7 days prior to arrival. If less than 7 days prior to arrival, you are financially responsible for the full reservation unless room is re-booked (see re-booking policy, above).
  • Stays of five nights or longer, or group reservations of 3 rooms or more: $50 change/cancellation fee per room if cancelled at any time up to 30 days prior to arrival. If less than 30 days prior to arrival, you are financially responsible for the full reservation unless room is re-booked (see re-booking policy, above).
  • SXSW, ACL, Formula 1: Room rates are nonrefundable and will be charged at the time of booking. Should the unexpected occur and you have to cancel your reservation, we will attempt to rebook your room. If your room rebooks at the guaranteed rate, you will be refunded for the rebooked nights minus a $50 cancellation fee per room and a 10% plus tax rebooking fee per room night. The following dates apply for 2014: March 6-17, October 2-5, October 9-12, October 30-November 2.
  • Other special events, holidays: $25 change/cancellation fee per room if cancelled at any time up to 14 days prior to arrival. If less than 14 days prior to arrival, you are financially responsible for the full reservation unless room is re-booked (see re-booking policy, above).
  • Full property rentals: 6% plus tax change/cancellation fee if cancelled at any time up to 60 days prior to arrival. If less than 60 days prior to arrival, you are financially responsible for the full reservation. 50% is due to reserve the property and full payment is due 60 days prior to arrival. If reservation is cancelled or changed less than 60 days prior to arrival, guest is responsible for full payment unless the entire property can be re-booked. If the full property is re-booked at the guaranteed rate, a refund will be issued minus a 10% plus tax cancellation fee. A separate rental agreement must be signed.
Check In and Checkout
Check in is between 3:00 and 7:00. If you are arriving later than 7:00, you must let us know so that we can make arrangements. Checkout is 11:00. We have a small, awesome staff that needs time to prepare rooms for arriving guests. If you require more time, a late checkout can sometimes be arranged with prior notification for $25 per hour.

Children
We love kids, but our property is oriented toward responsible adults and not suitable for children. Children over the age of 10 may be considered but must be accompanied by a parent and must stay in the parent's room. For full property rentals, please inquire. Please also see "Minimum Age" below.

Damage to Property
Guests are responsible for any damage or loss they cause to the property. Guests may be charged for, or charged cleaning fees for, damaged, destroyed or excessively soiled towels, linens and other soft goods. For full property reservations and in other situations under management's discretion, a damage and security deposit will be required. Also see "No Smoking, No Candles, No Incense, Etc." below.

Minimum Age
You must be 21 to rent our property or occupy a guestroom without a parent.

Minimum Night Stay
Our minimum night stay on weekends (Friday through Sunday) is 2 nights, requiring booking of 2 consecutive nights in the same room (for example, Friday and Saturday or Saturday and Sunday). Holidays and special events are subject to longer minimums.

No Smoking, No Candles, No Incense, Etc.
The Heywood is strictly a nonsmoking facility. Smoking is allowed only in the designated smoking area at the rear of the property. Smoking is not allowed in the building, in guest rooms, in public outdoor areas or in private outdoor patios and courtyards. Evidence of smoking including the smell of smoke in the room or in the public and private outdoor areas will result in a minimum $250 charge plus the cost of any damaged property. (Yes friends, we mean any kind of smoke.) No burning of any sort of object including candles or incense is allowed, and no other strongly-scented items are allowed in rooms. All of the above are subject to cleaning and damage fees

Non-hosted Facility
Heywood Hotel management and staff are on site between the hours of 7:00 a.m. and 7:00 p.m. to tend to your needs. A number will be provided for you to call should you need assistance at any hour, day or night.

Occupancy
All guest rooms accommodate single or double occupancy. Room 7 sleeps 3 with an additional single-size sleeper sofa for an extra charge (ranging from $35/night to $50/night depending on date) for the additional guest.

Parking
Off-street parking is available, but limited. One free off-street parking space (max) is typically available for each guest room. Additional free parking is available on nearby streets. Please respect the neighboring businesses and do not park in their lots; you may be towed. We are not responsible for damage to vehicles, or damage or loss of property left in parked vehicles, regardless of location.

Parties, Events and Gatherings
We are a small hotel. Please do not come here to party. Guests who disturb other guests will be asked to leave and will not be provided a refund. Thinking of inviting some friends over? Please check with us first! Due to the intimate nature of our property, private events that include guests not staying at the property require approval. A separate events agreement and additional fees may apply. No parties, group gatherings, company meetings, etc. may be held without prior approval, and may forfeit your reservation without refund.

Pets
Though you might see Zelda, the neighborhood hen, roaming the property, we are unfortunately unable to accommodate pets. No exceptions. We are sorry.

Phones
We do not provide telephones in the guest rooms because so many guests travel with their own phones. We provide a guest phone in the lobby with free long distance. We ask that you be courteous to other guests and kindly monitor your time and volume while using the phone.

Quiet Hours
Please show respect for other guests and keep noise to a minimum between the hours of 9:00 p.m. and 9:00 a.m. We are a small hotel. Please do not come here to party. Guests who disturb other guests will be asked to leave and will not be provided a refund.

Rules and Regulations
We try to not have too many of them, and we thank you for reading our policies. We hope you will love every minute of your stay at the Heywood, and know how much we appreciate having you as our guest. We welcome and sincerely appreciate the opportunity to address any concerns or correct problems -- we want your stay to be great. If there's anything we can do to improve our odds of achieving greatness, we hope you will let us know.

Project Credits

Architecture: KRDB

Interior Design: Kasey McCarty Interior Design Studio

Website Illustrations: Rose Ballard

Construction: iON Constructors

Civil Engineering: Waterstreet Engineering

Photography: Casey Dunn

Photo collage